We have followed all the recommended security, privacy and design practices we possibly can to ensure your shopping experience with us is both pleasant and safe. We continuously review our systems and processes to ensure we keep abreast of new developments and new threats to make sure and make adjustments where necessary.
Our websites are hosted on our own dedicated servers which are located in a very secure, purpose designed data centers which are manned and monitored around the clock 365 days a year.
Despite the very high security standards we endeavour to maintain, we protect our customers still further by never storing Credit Card information. We operate on the principle that if we don't have it, it can't be stolen. All payment processing is carried out by well known, very well respected and trusted specialist third party provides such as SagePay and PayPal who have the resources and expertise to ensure transactions are processed completely securely. All communications with any third party service is over highly secure SSL data channels.
SagePay and PayPal are are Payment Card Industry (PCI) compliant at the very highest level which means they meet (and are regularly audited against) the very stringent data security standards imposed by credit card issuers such as Visa and Mastercard.
The process is slightly different for telephone orders where we can't avoid collecting card details. However, this is only done by trusted personnel who enter the details directly to the payment service provider as part of the order process - the details are not recorded in hardcopy form so once again, nothing gets stored and there is no data available to be compromised.