Returns Policy


We understand that from time to time you may wish to return a product to us.
We have created this seven working day returns policy to enable you to return products to us in appropriate circumstances.

This policy applies to customers in the UK and European Union.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).


Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within seven working days following the date of delivery of the product;

(b) the returned product is unused, in its original packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

Returns Procedure

In order to take advantage of your rights under this returns policy, you must:

Contact CometX Limited by email, letter or telephone indicating your intention and reason to return the product. 
Upon agreement by CometX Limited, you will be given permission to return the product to our warehouse. In some cases, we may ask for photographic evidence of damage rather than asking for the product to be returned but this is at the sole discretion of CometX Limited.

Products returned under this policy must be sent by a method requiring a receiving signature from us to:

CometX Limited

Unit 7, Oak Drive
Lionheart Enterprise Park
United Kingdom
NE66 2EU

You will be responsible for paying postage costs associated with returns under this policy unless the goods were received damaged.


The following kinds of products may not be returned under this policy:

(a) Food, drink and any other products liable to deteriorate within the period set out in Section 1 and 2 above;

(b) DVDs, CDs and other audio or video or audio-visual recordings;

(c) Computer software (whether on CD-ROM, DVD-ROM or otherwise);

(d) Newspapers, periodicals, magazines or similar products;

(e) Toiletries and cosmetics;

(f) Any product made to your specification;

(g) Any product made to order;

(h) Any product personalised or adapted for you;

(i) Gift vouchers.


We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us. The cost of return post is only returned to you if the return was made in line with our returns procedure and the reason for the return was because of damage.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase but that is not always possible.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) We will not refund or exchange the product.

(b) We may retain the returned product until you pay to us such additional charges we may have incurred including for re-delivery.

(c) If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we reserve the right to dispose of the returned items as we see fit and without any liability to you.