Privacy Policy

General

By using this site, you are indicating your agreement to the terms of this privacy policy. If you disagree with any of the terms, then please do not use our site. We reserve the right to alter the terms of this policy at any time. Changes will be notified to you by an announcement on this site. Your continued use of this site will indicate your agreement to such changes.

Our Commitment To Your Privacy

We are committed to protecting your privacy and will ensure that the information we obtain and use will always be processed and transferred in compliance with all applicable data protection laws and regulations. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. We make this notice available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect

This applies to all information collected from or submitted by you on this website. During ordering in particular, the types of personal information which can be collected are:

Name
Address
Email Address
Mobile/Land Line Telephone Number
Optional Demographic Information
Other information as requested from time to time

How We Use The Information We Collect

We use the information you provide about yourself when placing orders or requesting information only to fulfill that order/request and, if you have registered to receive such information, for direct marketing such a Newsletters and Special Offers. We do not share this information with outside parties except to the extent necessary to complete that request or as the rule of law defines.

If you register on our website you can, during the process, elect to receive news and updates on our products and services. Information you submit on our website will not be used for this purpose unless you have expressed an interest on the registration form. Please be aware that by registering to receive such information, you are agreeing for us use it in the manner specified above. You can unsubscribe from Newsletters etc. at any time by logging in to your account and un-ticking the Newsletter check box or by clicking the 'unsubscribe' link we include in every marketing email we send.

We use "Cookies" in order to personalise your visit to our web site and customise our pages if necessary to give you the best possible experience. We may use the information provided by cookies to analyse trends, administer and improve the design of the site. We may also share with advertisers information about the number of visitors to this site but we do not disclose any information that could be used to identify the individuals. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies.

We also use Google Analytics to collect information about our site processes and their effectiveness, traffic patterns and trends. This helps us offer you the best possible experience when using our site and no information is collected which could allow any individual to be identified.

We also use third party payment services providers such as PayPal and SagePay to ensure financial transactions are completed with the very highest levels of privacy and security. We do not collect or record credit card information on our site.

Our Commitment To Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Offsite Links

Our web site may contain links to other web sites belonging to third parties. We are not responsible for the content on such sites and so you should read the new site's privacy policy to ensure you are comfortable with it.

Our Commitment To Accuracy

Should there be any inaccuracies in the information we hold, which you inform us of, or of which we become aware, we shall rectify promptly.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. If any parent or guardian of any child believes any child under 13 child may have registered for marketing information and wishes for them to be removed from our mailing list, please contact us directly to arrange.

Access Rights

You also have a right to access the personal data we hold about you. The information is mostly available in the account management section when you login to our site. If you have a particular request which is not covered by your account information, please write to us at the address below enclosing your postal details.

Under the latest General Data Protection Regulations (GDPR) you have a 'right to be forgotten'.  We will endeavour to comply promptly with any such request within the limits imposed by law (order information in particular must be retained for minimum periods).

How To Contact Us

Should you have other questions or concerns about this privacy policy, please call us on 01665 798010 during normal office hours or by writing to us at Unit 7, Oak Drive, Lionheart Enterprise Park, Alnwick, Northumberland, NE66 2EU or by using our Contact Us page.