What Our Customers Say


We believe that only our customers are in a position to objectively judge us, so we have published here what they have told us about our Site, Services and Customer support. Our grateful thanks to everyone who has gone to the trouble to write to us.

RECEIVEDSENDERMESSAGE
21-Feb-17M HI just wanted to say 'Wow' ! As a new customer I am absolutely delighted with your service. The items I ordered were packaged superbly and have arrived so quickly . Absolutely fantastic . Keep up the great service and work. You will definitely be my supplier of choice and I will recommend you.
20-Feb-17S FFantastic customer service from Paula today !
17-Feb-17R MAlways a very friendly and helpful service, thank you!
16-Feb-17G RAlways buy from you and am very happy with the service. I was a little worried when the product I buy was out of stock for a while. However when I called, your sales assistant was very apologetic. She explained what the problem was and assured me that it would be in stock soon. She offered to let me know when the item was back in stock and I received an email today so, I would like to thank Paula for the email and the rest of the team for great customer service. Thank you.
15-Feb-17H SThis is definitely the best UK site I've found for candle making. I haven't made them before and lack of options was making me hesitant to try this. But I found your site and I'm definitely going to try it, I've wanted to do it for ages and was held back by high delivery prices and prices of oils. So I'm very grateful to have found your site and will most definitely use it again!!
14-Feb-17J SI had to telephone your customer services for assistance and Paula was extremely helpful. She was polite, friendly and helped me get exactly what I needed without rushing me or making me feel I was a pest! Thank you so much, I will be back for more products without a doubt!
13-Feb-17L Fawesome scents, highly recommend!!!!
13-Feb-17K PVery easy to use the website and when I have called for advice, I have always found staff to be extremely friendly and helpful. Thank you!
11-Feb-17R DVery efficient and friendly staff and very quick deliveries with no problems
07-Feb-17D GThank you for a very helpful site.
01-Feb-17S WLady on reception/phone helpful, bright & cheery - 5 stars
01-Feb-17C HThank you for your help today via our telephone conversation very much appreciated
26-Jan-17T BI have never found any company so helpful .they are the best and are very knowledgeable about there product. I have just started making candles do naive about what to do and how to do it. This company is absolutely fantastic
23-Jan-17K EExcellent website. Very easy to navigate and great choice of products. Prices very reasonable too. Very happy and would defo recommend to others :_
16-Jan-17L MAmazing price wax and delivery. Very easy to use website. Thank you x
12-Jan-17C BBrilliant site found exactly what I was looking for straight away and have also told friends about the site
11-Jan-17P BGreat store xx
10-Jan-17R MThank you for the excellent service and help, Ruth
09-Jan-17J WFabulous and great quality products Thank you x
09-Jan-17BAlways a great service and great prices
08-Jan-17J MVery pleased with the website and prices. I just hope i will be pleased once they are delivered too :)
05-Jan-17L Fbest company
05-Jan-17N Cthe site is great is easy to use love my products fast service great
04-Jan-17S Nphoned a couple of times for help and info before placing order. The lady I spoke to was extremely helpful, very pleasant and put me at ease. I certainly will not hesitate to ring again if advice needed.(Probably will as still quite new to candle making) Love the free P&P!!
28-Dec-16W CyOUR COMPANY AND CUSTOMER SERVICE IS GREAT. I JUST WISH YOU HAD MORE SCENTS.
27-Dec-16A HI found this site really useful as a first time candle maker just unsure about gel candle smells
16-Dec-16D RFab site and easy to use.
12-Dec-16C MExcellent site - has everthing I need, easy to navigate - good prices.
12-Dec-16N SAlways a pleasure to do business , thank you very much. You make my life easy to order and make. Merry Xmas nicky and team xx
08-Dec-16P APaula was a great help
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