Postage





We try to keep our postal prices as low as possible. There is however, a lower limit because of the cost of packing materials. 

Postage is based on weight and the best way to find out what you would be charged is to add items to a shopping basket then visit the 'Basket View' page (postage for the UK is always shown in the shopping summary which remains in view whenever there are products in your basket). The default destination is the UK Mainland and cost will automatically be shown for that. If you do not live in the UK then you simply select the appropriate destination country from the drop down list and postage will be recalculated for you.

NB: You cannot be charged anything until you have gone right through checkout and confirmed an order so don't worry about putting things in a basket.

We select the cheapest postage option for you by default, however, if there are faster methods of delivery available, you will be able to select that during the checkout process. 

We ship to all domestic destinations as well as most of Europe and many other international destinations.



PLEASE NOTE: We are bound by the terms of service of the various carriers we use and that means we have to pass those conditions on in any orders placed with us. The delivery times we give are therefore our best estimates based on the published information for the particular carrier and are provided for your guidance only. For example, Royal Mail 1st Class Post is usually next working day delivery, but that can vary depending on where you live, time of year etc. and cannot be absolutely guaranteed. We recommend you visit the Royal Mail site to see their latest terms and service levels.

see our note about delivery times.



 
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OUR CUSTOMERS SAY
M H - 21/02/2017
I just wanted to say 'Wow' ! As a new customer I am absolutely delighted with your service. The items I ordered were packaged superbly and have arrived so quickly . Absolutely fantastic . Keep up the great service and work. You will definitely be my supplier of choice and I will recommend you.
S F - 20/02/2017
Fantastic customer service from Paula today !
R M - 17/02/2017
Always a very friendly and helpful service, thank you!
G R - 16/02/2017
Always buy from you and am very happy with the service. I was a little worried when the product I buy was out of stock for a while. However when I called, your sales assistant was very apologetic. She explained what the problem was and assured me that it would be in stock soon. She offered to let me know when the item was back in stock and I received an email today so, I would like to thank Paula for the email and the rest of the team for great customer service. Thank you.
H S - 15/02/2017
This is definitely the best UK site I've found for candle making. I haven't made them before and lack of options was making me hesitant to try this. But I found your site and I'm definitely going to try it, I've wanted to do it for ages and was held back by high delivery prices and prices of oils. So I'm very grateful to have found your site and will most definitely use it again!!
J S - 14/02/2017
I had to telephone your customer services for assistance and Paula was extremely helpful. She was polite, friendly and helped me get exactly what I needed without rushing me or making me feel I was a pest! Thank you so much, I will be back for more products without a doubt!
L F - 13/02/2017
awesome scents, highly recommend!!!!
K P - 13/02/2017
Very easy to use the website and when I have called for advice, I have always found staff to be extremely friendly and helpful. Thank you!
R D - 11/02/2017
Very efficient and friendly staff and very quick deliveries with no problems
D G - 07/02/2017
Thank you for a very helpful site.
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