Safe Shopping





We have taken every precaution possible to ensure your shopping experience with us is both pleasant and safe.

Our websites are hosted on our own dedicated servers which are located in a very secure, purpose designed data center which is manned around the clock 365 days a year. Very importantly, the data center is Payment Card Industry (PCI) compliant which means its meets (and is regularly audited against) the very stringent data security standards imposed by credit card issuers such as Visa and Mastercard.

Despite the very high security standards we endeavour to maintain, we protect our customers still further by never storing Credit Card information. we operate on the principle that if we don't have it, it can't be stolen. So, when you enter your credit card details for an order via our site, you do so over a highly encrypted channel (all the way from your own browser) and that information remains encrypted right through our system and into the banking system where the payment gets authorised (or not). As soon as the authorisation is recieved, the encrypted card details are obliterated without anyone in our organisation ever seeing it.

The process is slightly different for telephone orders where we can't avoid collecting card details. However, this is only done by trusted personnel and as soon as the details have been used via our secure card authorisation link, the card details are immediately destroyed.

For further information see the following associated articles:

Security Policy
Privacy
Credit Card Security




 
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OUR CUSTOMERS SAY
M H - 21/02/2017
I just wanted to say 'Wow' ! As a new customer I am absolutely delighted with your service. The items I ordered were packaged superbly and have arrived so quickly . Absolutely fantastic . Keep up the great service and work. You will definitely be my supplier of choice and I will recommend you.
S F - 20/02/2017
Fantastic customer service from Paula today !
R M - 17/02/2017
Always a very friendly and helpful service, thank you!
G R - 16/02/2017
Always buy from you and am very happy with the service. I was a little worried when the product I buy was out of stock for a while. However when I called, your sales assistant was very apologetic. She explained what the problem was and assured me that it would be in stock soon. She offered to let me know when the item was back in stock and I received an email today so, I would like to thank Paula for the email and the rest of the team for great customer service. Thank you.
H S - 15/02/2017
This is definitely the best UK site I've found for candle making. I haven't made them before and lack of options was making me hesitant to try this. But I found your site and I'm definitely going to try it, I've wanted to do it for ages and was held back by high delivery prices and prices of oils. So I'm very grateful to have found your site and will most definitely use it again!!
J S - 14/02/2017
I had to telephone your customer services for assistance and Paula was extremely helpful. She was polite, friendly and helped me get exactly what I needed without rushing me or making me feel I was a pest! Thank you so much, I will be back for more products without a doubt!
L F - 13/02/2017
awesome scents, highly recommend!!!!
K P - 13/02/2017
Very easy to use the website and when I have called for advice, I have always found staff to be extremely friendly and helpful. Thank you!
R D - 11/02/2017
Very efficient and friendly staff and very quick deliveries with no problems
D G - 07/02/2017
Thank you for a very helpful site.
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