Safe Shopping

We have taken every precaution possible to ensure your shopping experience with us is both pleasant and safe.

Our websites are hosted on our own dedicated servers which are located in a very secure, purpose designed data center which is manned around the clock 365 days a year. Very importantly, the data center is Payment Card Industry (PCI) compliant which means its meets (and is regularly audited against) the very stringent data security standards imposed by credit card issuers such as Visa and Mastercard.

Despite the very high security standards we endeavour to maintain, we protect our customers still further by never storing Credit Card information. we operate on the principle that if we don't have it, it can't be stolen. So, when you enter your credit card details for an order via our site, you do so over a highly encrypted channel (all the way from your own browser) and that information remains encrypted right through our system and into the banking system where the payment gets authorised (or not). As soon as the authorisation is recieved, the encrypted card details are obliterated without anyone in our organisation ever seeing it.

The process is slightly different for telephone orders where we can't avoid collecting card details. However, this is only done by trusted personnel and as soon as the details have been used via our secure card authorisation link, the card details are immediately destroyed.

For further information see the following associated articles:

Security Policy
Credit Card Security

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C G - 09/10/2016
Very happy - i have bought from you before.
L C - 08/10/2016
Very nice looking forward to buying more as I venture into candle making
N N - 07/10/2016
Thank you for your last delivery very pleased
C t - 06/10/2016
Great improvement on the site in the past year! SO many more things to choose from and also Soap Making, wow! x
C t - 06/10/2016
Great improvement on the site in the past year! SO many more things to choose from and also Soap Making, wow! x
W M - 04/10/2016
I have gone for 12 of the red poly candle holders to see if they will do the job thanks for your help on the telephone this morning
J P - 30/09/2016
Really pleased as a new customer with the fragrances I tried on my first order and the fast delivery. I cant wait for you to have more fragrances to choose from as I think I will be a regular customer x
R S - 28/09/2016
Fantastic website! I have recently got into candle / wax melt making and I had such fun browsing through the things you have to offer. Perhaps clearer explanations would be helpful for us beginners. Loved the fragrance options!
L F - 20/09/2016
Excellent Service!! Highly Recommend.
C C - 20/09/2016
Fantastic quick service..thank you. x