Customer Service


We've been in business a long time and the provision of great Customer Service is a founding principle by which we operate.

This means you will generally be able to contact us by phone during normal business hours and if you submit an enquiry through the website or an email to our sales team, we try to answer quickly. Enquiries about orders and products take precedence over all others.

We try wherever possible to ship orders very quickly. If your order arrives with us too late to hit the postal deadlines that day, then it will be among the first shipped next working day - we operate a first in first out order queue.

We only advertise items we normally stock and our real-time catalogue show the current stock status (there are a couple of exceptions where equipment gets shipped direct from the manufacturer). By design, our ordering system will not allow you to order items which are not physically in stock at the time of ordering - this is intended to avoid disappointment and shipping delays.

Where something happens that will for any reason prevent your order from shipping in our normal super-fast timescale, you will be contacted by a member of our customer support team to let you know why and you will offered various corrective options including be given the option to cancel your order if you want to (however, this doesn't happen often).

Our policy is that if we can possibly be of service to a customers, we will endeavour to be.

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C G - 09/10/2016
Very happy - i have bought from you before.
L C - 08/10/2016
Very nice looking forward to buying more as I venture into candle making
N N - 07/10/2016
Thank you for your last delivery very pleased
C t - 06/10/2016
Great improvement on the site in the past year! SO many more things to choose from and also Soap Making, wow! x
C t - 06/10/2016
Great improvement on the site in the past year! SO many more things to choose from and also Soap Making, wow! x
W M - 04/10/2016
I have gone for 12 of the red poly candle holders to see if they will do the job thanks for your help on the telephone this morning
J P - 30/09/2016
Really pleased as a new customer with the fragrances I tried on my first order and the fast delivery. I cant wait for you to have more fragrances to choose from as I think I will be a regular customer x
R S - 28/09/2016
Fantastic website! I have recently got into candle / wax melt making and I had such fun browsing through the things you have to offer. Perhaps clearer explanations would be helpful for us beginners. Loved the fragrance options!
L F - 20/09/2016
Excellent Service!! Highly Recommend.
C C - 20/09/2016
Fantastic quick service..thank you. x