Customer Service


We've been in business a long time and the provision of great Customer Service is a founding principle by which we operate.

This means you will generally be able to contact us by phone during normal business hours and if you submit an enquiry through the website or an email to our sales team, we try to answer quickly. Enquiries about orders and products take precedence over all others.

We try wherever possible to ship orders very quickly. If your order arrives with us too late to hit the postal deadlines that day, then it will be among the first shipped next working day - we operate a first in first out order queue.

We only advertise items we normally stock and our real-time catalogue show the current stock status (there are a couple of exceptions where equipment gets shipped direct from the manufacturer). By design, our ordering system will not allow you to order items which are not physically in stock at the time of ordering - this is intended to avoid disappointment and shipping delays.

Where something happens that will for any reason prevent your order from shipping in our normal super-fast timescale, you will be contacted by a member of our customer support team to let you know why and you will offered various corrective options including be given the option to cancel your order if you want to (however, this doesn't happen often).

Our policy is that if we can possibly be of service to a customers, we will endeavour to be.

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M C - 10/03/2017
I have shopped with you before and was really pleased with your service...thank-you :)
G C - 09/03/2017
Finding myself coming back here for items I need. Always great prices for qty's given.
M J - 08/03/2017
I'm really glad I found this site??You have took a lot of pressure of me being able to have it the next day . I really love your fragrances there very strong not weak like many suppliers I've tried over the years and most important my customers are loving the fragrances so thankyou
L H - 08/03/2017
Really happy with goods and service. All round 5 stars. MANY THANKS.
L H - 05/03/2017
I am quite a new customer, and all I can say is WOW. I can't fault on anything, really really pleased. Many thank's for making my candle making a lot less stressful.
C S - 03/03/2017
Great site. I'm new to candle making and everything I need is on this website. I could easily spend all my money on here so I got to be extra careful when shopping.
L H - 24/02/2017
Super speedy dispatch, excellent quality, highly recommended, seller to remember. Many Many Thanks
M H - 21/02/2017
I just wanted to say 'Wow' ! As a new customer I am absolutely delighted with your service. The items I ordered were packaged superbly and have arrived so quickly . Absolutely fantastic . Keep up the great service and work. You will definitely be my supplier of choice and I will recommend you.
S F - 20/02/2017
Fantastic customer service from Paula today !
R M - 17/02/2017
Always a very friendly and helpful service, thank you!