We know our customers are not fools so we're sure they employ much commonsense in their candle making. Nevertheless, for our peace of mind, we offer the following list of do's and don't (which is not exhaustive).

NEVER leave melting wax unattended - No if's no but's, Never.
NEVER Heat wax directly - use a double boiler or a thermostatically controlled wax melter designed for the purpose.
NEVER allow pets or children into the work area where hot wax may be present
NEVER pour wax into drains - you will come to regret it if you do.
ALWAYS Know the flash point of the wax you are using (> 150 deg C for Paraffin wax but still not a high temperature). At the flash point, the wax will spontaneously combust.
ALWAYS Use a thermometer to constantly monitor wax temperature and turn off the heat before it gets too hot.
ALWAYS keep a CO2, Dry Powder fire extinguisher or fire blanket handy in the work area and learn how to use them properly.


We also recommend wearing a long heavy duty apron and strong footwear when handling melted wax - don't wear open toe sandals!


Don't Panic
- Turn off the heat source if possible and if safe to do so smother the flame carefully with a fire blanket or extinguish with the an appropriate fire extinguisher.
- Make sure the wax is removed from any source of heat and allow to cool
- Count yourself lucky and adjust your process to ensure it never happens again.

NB: We prefer CO2 extinguishers although Dry powder does work fine - However they are very messy and you may regret not spending the little bit extra for CO2.

Never discharge an extinguisher directly into burning or very hot wax. Direct the output from the extinguisher in a manner which smothers the flames - better still, get some professional advice on appliance use from your local fire service just in case you ever need to use one.

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M H - 21/02/2017
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S F - 20/02/2017
Fantastic customer service from Paula today !
R M - 17/02/2017
Always a very friendly and helpful service, thank you!
G R - 16/02/2017
Always buy from you and am very happy with the service. I was a little worried when the product I buy was out of stock for a while. However when I called, your sales assistant was very apologetic. She explained what the problem was and assured me that it would be in stock soon. She offered to let me know when the item was back in stock and I received an email today so, I would like to thank Paula for the email and the rest of the team for great customer service. Thank you.
H S - 15/02/2017
This is definitely the best UK site I've found for candle making. I haven't made them before and lack of options was making me hesitant to try this. But I found your site and I'm definitely going to try it, I've wanted to do it for ages and was held back by high delivery prices and prices of oils. So I'm very grateful to have found your site and will most definitely use it again!!
J S - 14/02/2017
I had to telephone your customer services for assistance and Paula was extremely helpful. She was polite, friendly and helped me get exactly what I needed without rushing me or making me feel I was a pest! Thank you so much, I will be back for more products without a doubt!
L F - 13/02/2017
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Very easy to use the website and when I have called for advice, I have always found staff to be extremely friendly and helpful. Thank you!
R D - 11/02/2017
Very efficient and friendly staff and very quick deliveries with no problems
D G - 07/02/2017
Thank you for a very helpful site.